Last updated: 3 July 2025 | Effective date: 3 July 2025
Digitalni Superheroj j.d.o.o. ("Digitalni Superheroj", "we", "us") operates Teilord and related websites, apps and services (collectively, the "Services").
Because we are established in Croatia we comply with the EU General Data Protection Regulation (GDPR) and, when applicable, the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), and the EU Digital Services Act (DSA).
By using our Services you agree to this Policy. If you do not agree, please do not use the Services.
We collect information from three sources:
Why we need it: Create and secure your account, deliver the core chat functionality, respond to you and improve the product
Why we need it: Maintain service reliability, detect and fix bugs, understand usage patterns
Why we need it: Let you sign in securely, process transactions, generate anonymised statistics
When we record sessions for diagnostics we mask or exclude sensitive fields (passwords, emails, card numbers, etc.).
We use first‑party cookies and comparable technologies to keep you logged in, remember preferences, measure performance and analyse aggregated usage (PostHog). You can disable cookies in your browser, but parts of the Service may stop working. See allaboutcookies.org for instructions.
Under GDPR we rely on one of the following bases:
keeping the service secure and useful, with minimal privacy impact
you may opt out any time
No AI model training. We do not use customer‑provided personal data to train foundation or large‑language models.
We share data only when needed:
We never sell or rent your personal information and we do not allow advertising networks to track you.
Primary servers sit in the European Economic Area (EEA). When we transfer data outside the EEA (e.g. to the United States) we rely on European Commission Standard Contractual Clauses plus technical safeguards such as encryption in transit and at rest.
Until you delete the account, or 24 months of inactivity
Until deleted by you or 12 months after account deletion
Up to 18 months (aggregated/anonymised sooner)
10 years
When retention ends we delete or irreversibly anonymise the data.
You can access, correct, delete, restrict, port or object to processing of your data and may withdraw consent at any time.
You have the right to:
We do not discriminate against you for exercising any CCPA right.
Email hi@teilord.com from the address associated with your account. We will respond within one month (45 days for CCPA) and may verify your identity before acting.
Because some users can share flows or conversations publicly, Teilord qualifies as an online platform under the EU Digital Services Act. We therefore:
No system is 100 % secure, but we work hard to protect your data.
Our Services currently do not respond to browser Do Not Track signals. We do honour Global Privacy Control (GPC) as an opt‑out of marketing cookies and any sale/sharing of data under CCPA.
Teilord is not directed to children under 13. If we learn that a child under 13 has provided personal data, we will delete it promptly.
When we make material changes we will post the new version here, update the "Last updated" date and, if the changes are significant, notify registered users by email or in‑app message.
Digitalni Superheroj j.d.o.o.
Arnoldova 1, 10000 Zagreb, Croatia
VAT ID / Business ID: 79823407772
Email: hi@teilord.com
Phone: +385‑99‑602‑0401
Meet the man in charge: Davor Debrecin on LinkedIn
© 2025 Digitalni Superheroj j.d.o.o.